Privacy policy

This Privacy Policy explains how Orain Limited (“ORAIN”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit www.orainstudio.com, place an order, create an account, contact us, subscribe to our emails, or otherwise interact with our website and services.

ORAIN is the data controller for the personal information we collect about you. This means we are responsible for deciding how and why your personal information is used.

Our store is powered by Shopify, which helps us operate our website, process orders and provide our online shopping experience.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

We may collect the following types of personal information, depending on how you interact with us:

Information you provide directly

This may include:

  • your name
  • email address
  • phone number
  • billing address
  • shipping address
  • order details
  • account login details, if you create an account
  • information you provide when contacting customer support
  • product reviews, feedback, or other content you choose to submit Payment information

Payments are processed securely through Shopify and/or our payment providers. We do not directly store your full card details.

We may receive limited payment-related information such as payment status, transaction reference, payment method type and billing details.

Website and device information

When you use our website, we may automatically collect certain information, including:

  • IP address
  • browser type
  • device type
  • pages viewed
  • products viewed
  • items added to basket
  • checkout activity
  • referral source
  • website usage and interaction data

This information helps us understand how customers use our website and improve the shopping experience.

Marketing information

If you sign up to receive marketing communications from us, we may collect your name, email address, communication preferences and engagement with our emails or adverts.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

2. How we use your personal information

We use your personal information for the following purposes:

To process and fulfil your order

This includes:

  • confirming your order
  • processing payment
  • arranging delivery
  • providing order updates
  • managing returns, exchanges and refunds
  • providing customer support to provide and improve our website

We use information about how customers use our website to:

  • keep the website running securely
  • improve site performance
  • understand customer behaviour
  • personalise parts of the shopping experience
  • identify and fix technical issues to communicate with you

We may use your information to:

  • respond to your enquiries
  • send order and delivery updates
  • provide support
  • notify you about important service or policy updates for marketing and advertising

Where permitted by law, we may use your information to:

  • send email marketing
  • show relevant adverts
  • measure campaign performance
  • understand customer interest in our products

You can opt out of marketing communications at any time.

For security, fraud prevention and legal compliance

We may use your information to:

  • detect and prevent fraud
  • protect our website and customers
  • comply with legal and tax obligations
  • respond to lawful requests from authorities
  • enforce our terms and policies

3. Our lawful basis for using your information

Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:

  • Contract — to process and deliver your order, manage your account, and provide customer support.
  • Consent — for certain marketing communications or cookies where consent is required.
  • Legitimate interests — to operate and improve our business, understand website usage, prevent fraud and provide a better customer experience.
  • Legal obligation — to comply with tax, accounting, consumer protection and other legal requirements.

4. Cookies and similar technologies

Our website uses cookies and similar technologies to help the site function, remember your preferences, analyse website usage and support marketing activity.

Some cookies are necessary for the website to work properly. Others, such as analytics or advertising cookies, may require your consent depending on where you are located.

You can manage cookie preferences through your browser settings or through any cookie preference tool available on our website.

5. Who we share your information with

We only share personal information where necessary to operate our business, provide our services, or comply with the law.

We may share your information with:

  • Shopify, which hosts and powers our online store
    payment processors
  • delivery and courier partners
  • email and marketing platforms
  • analytics and advertising providers
  • IT, hosting and website service providers
  • professional advisers, such as accountants or legal advisers
    authorities or regulators where required by law

We do not sell your personal information.

6. Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.

When you visit our website, place an order, or interact with our store, your personal information may be processed by Shopify to help provide the website, checkout, payment, order management and related services.

Shopify may process and store personal information in countries outside the UK or European Economic Area. Where this happens, Shopify is responsible for applying appropriate safeguards in line with applicable data protection laws.

You can read more about Shopify’s privacy practices on Shopify’s own privacy policy.

7. International transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we take steps to ensure it is protected in line with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, or other approved safeguards.

8. How long we keep your information

We keep your personal information only for as long as necessary for the purpose it was collected.

This may include keeping information:

  • while your account remains active
  • for as long as needed to process your order
  • to manage returns, refunds, disputes or customer service queriesto comply with tax, accounting and legal obligations
  • to prevent fraud and protect our business

When we no longer need your personal information, we will delete it or anonymise it where appropriate.

9. Your rights

Depending on where you live, you may have rights over your personal information. These may include the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your information
  • object to certain types of processing
  • request restriction of processing
  • request transfer of your information
  • withdraw consent where we rely on consent
  • opt out of marketing communications

To exercise your rights, please contact us at support@orainstudio.com.

We may need to verify your identity before responding to your request.

10. Marketing preferences

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email we send you.

Even if you opt out of marketing, we may still send you service-related emails, such as order confirmations, delivery updates, refund updates or important account information.

11. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, online service or method of electronic storage is completely secure. You should take care when sharing information online and keep your account login details confidential.

12. Children’s privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at support@orainstudio.com and we will take appropriate steps to delete it.

13. Third-party links

Our website may contain links to third-party websites, social media platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.

Website: www.ico.org.uk

Phone: 0303 123 1113

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or how we process personal information.

When we make changes, we will update the “Last updated” date at the top of this page.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Orain Limited
33 Hunting Place
Hounslow
TW5 0NR
United Kingdom

Email: support@orainstudio.com